Qu'est-ce qu'UrgentConnect ?

UrgentConnect est une plateforme bruxelloise de dépannage d'urgence qui met en relation propriétaires, syndics et copropriétés avec des entrepreneurs vérifiés.

Quel est le coût pour moi ?

Aucun frais de plateforme n'est facturé aux propriétaires pour soumettre une demande. Vous payez directement l'entrepreneur pour les travaux effectués.

UrgentConnect est-il disponible 24h/24, 7j/7 ?

Oui. Les demandes peuvent être soumises et dispatchées à tout moment, jour et nuit.

FAQ

Foire Aux Questions

Tout ce qu'il faut savoir sur UrgentConnect — dépannage d'urgence à domicile, en quelques minutes.

General For Homeowners For Syndics & VMEs For Contractors Trust, Safety & Quality Pricing & Payment Privacy & Data Complaints & Guarantees Contact

General

What is UrgentConnect?

How is UrgentConnect different from calling a contractor directly?

What trades do you cover?

Where is UrgentConnect available?

Is UrgentConnect available 24/7?

For Homeowners

How do I submit a request?

How fast will someone respond?

Do I get to choose the contractor?

What does it cost me?

What if I'm not happy with the work?

Is my personal data safe?

For Syndics & VMEs

Why should our syndic use UrgentConnect?

Can UrgentConnect be white-labelled or integrated into our existing resident communication?

How many emergencies can your network handle per building/portfolio?

How are costs handled for syndic-referred jobs?

Is there a service agreement for syndics?

For Contractors

How do I join the UrgentConnect network?

What does vetting involve?

How does dispatch work for contractors?

Does UrgentConnect take a commission?

Can I set my own rates?

Can I choose which jobs I take?

Trust, Safety & Quality

How do you vet contractors?

What happens if a contractor doesn't show up or does poor work?

Are contractors insured?

Pricing & Payment

Does UrgentConnect charge homeowners a fee?

How do I pay the contractor?

Will I get a proper invoice?

Are there hidden fees?

Privacy & Data (GDPR)

What personal data does UrgentConnect collect?

Who has access to my data?

How long is my data kept?

How can I exercise my GDPR rights (access, correction, deletion)?

Is this covered by a formal Privacy Policy?

Complaints & Guarantees

I had a bad experience with a contractor — what do I do?

Does UrgentConnect guarantee the quality of the work?

What if there's a dispute about payment or work scope?

Contact

How do I get in touch?

I'm a syndic/property manager and want to discuss a partnership.

I'm a contractor and want to join the network.

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